DETAILED CONTACT LIST

 

Click here to submit a work order request on-line.

 

When a request is placed on-line, the appropriate person in charge of your department will provide the support you need and also the request is logged automatically to a database making it easier for us to track.

 

If web access is not available please email support at fresno.ucsf.edu or call your primary or backup staff member for your area listed below.  Also, to provide better support a staff member will be at UMC every Wednesday and atUC-Center every Thursday.  Additional days will be provided as needed.

 

 

All general hardware/software issues:

 

 

Primary

Backup

UC-Center

Nick

Bobby

UMC

Bobby

Nick

UCSF Building 

Nick

Bobby

VAMC

Nick

Bobby

Children's Hospital Central California

Nick

Bobby

Alzheimer Center

Harpreet

Nick

 

Application Support

 

 

Primary

Backup

Access                  

Harpreet

Bobby

Word                            

Bobby

Bobby

Excel                   

Bobby

Nick

PowerPoint

Bobby

Nick

Acrobat Professional

Nick

Harpreet

Outlook and other Email

Nick

Bobby

Primary

Backup

Faculty/Resident accounts

Nick

Hossein

Staff accounts

Hossein

Nick

General Network Support

Hossein

Nick

Web Design/Modifications

Francis

Nick

Web Administration

Hossein

Nick

Videoconferencing

Bobby

Hossein/Nick

Pager/Cell Phone

Bobby

Hossein

Citrix Related issues

Hossein

Nick

Phone System

Harpreet

Hossein

A/V Support

Leland

Bobby